FAQ

How do I place an order?
Visit our website, choose a product, add it to your cart, and complete your secure checkout.

Do you have a physical store?
No. Friend Store operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

How long does delivery take?
Processing: 1–3 business days
Shipping: 5–12 business days
Tracking is sent via email.

Which payment methods do you accept?
Credit/debit cards, PayPal, Shop Pay, and sometimes Apple Pay or Google Pay.

Do you accept pay-on-delivery?
No. Payments must be completed online.

Can I change my order or address?
Yes, but only before the order is processed.
For urgent changes, contact [INSIRA O EMAIL] immediately.

Can I add items to an existing order?
No. If you want more products, please place a new order.

Where do the products ship from?
From international logistics centers located in the U.S., Europe, and Asia.

Why did I receive only one item?
Some orders ship in separate packages depending on warehouse availability, each with its own tracking code.

What is your return policy?
7 days for dissatisfaction, 30 days for defects.
Items must be unused and in original packaging.
Start your request via [INSIRA O EMAIL].

What if my delivery is delayed?
Check your tracking link. If the estimated time has passed, contact support.

Need more help?
Email [INSIRA O EMAIL] with your full name and order number.