Refund Policy

Timeframes

  • Dissatisfaction with the product: up to 7 days from delivery.

  • Manufacturing defects: up to 30 days from delivery.
    Visible damage (scratches, cracks, missing parts) must be reported within 24 hours with photos or a video.

Return Conditions
Items must be unused, in their original packaging, and include all accessories.
Modified or altered products will not be accepted.

Upon inspection, the customer may choose to:

  • Exchange the item

  • Receive a refund of the product value

Shipping fees are non-refundable when the product delivered matches the order.

Warranty
All Friend Store products include a 30-day warranty from delivery.
To activate it, send a short video or clear photos showing the defect, along with the original packaging.

The warranty does NOT cover

  • Aesthetic damage after delivery

  • Liquid or moisture exposure

  • Improper use or falls

  • Unauthorized repairs or alterations

  • Normal wear and tear (scratches, fading, oxidation, battery wear)

  • Intentional misuse or stress testing

Support
Friend Store does not provide technical repair centers.
For help, contact [INSIRA O EMAIL].

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